Certificate in Public Administration and Service Delivery

Overview

A practical course on how public administration functions in Nigeria and Africa, covering service delivery models, coordination across MDAs, and performance improvement in government institutions.

Who Should Attend

Public servants, MDA staff and professionals working on service delivery and administration.

Learning Outcomes

• Explain how administrative structures shape service delivery
• Identify common bottlenecks in public service processes
• Apply basic performance-improvement tools in a government setting
• Coordinate effectively across departments and agencies

Modules & Curriculum

1. 1Structure of public administration
2. 2Service delivery models
3. 3Inter-agency coordination
4. 4Performance management basics
5. 5Citizen-facing service improvement