AIBT

4 weeks · Blended

Certificate in Public Administration and Service Delivery

Overview

A practical course on how public administration functions in Nigeria and Africa, covering service delivery models, coordination across MDAs, and performance improvement in government institutions.

Who Should Attend

Public servants, MDA staff and professionals working on service delivery and administration.

Learning Outcomes

  • ·Explain how administrative structures shape service delivery
  • ·Identify common bottlenecks in public service processes
  • ·Apply basic performance-improvement tools in a government setting
  • ·Coordinate effectively across departments and agencies

Modules

  1. 1.Structure of public administration
  2. 2.Service delivery models
  3. 3.Inter-agency coordination
  4. 4.Performance management basics
  5. 5.Citizen-facing service improvement