Middle Management Certificate

Overview

Prepares mid-cadre officers for supervisory responsibility, covering team management, delegation and coordination within a government structure.

Who Should Attend

Mid-level civil servants moving into supervisory roles (typically Level 12–14).

Learning Outcomes

• Supervise and delegate to junior officers effectively
• Coordinate work across units and departments
• Apply basic performance management to a team
• Escalate issues appropriately within the civil-service hierarchy

Modules & Curriculum

1. 1Supervisory responsibility
2. 2Delegation and coordination
3. 3Team performance basics
4. 4Communication for middle managers